Business OperationsSmall system

Customer Feedback & Survey System

Collect NPS, CSAT, and custom survey responses via link, QR, email, or kiosk, and turn them into trend dashboards and alerts. Owned feedback data instead of per-response SaaS fees.

Typically bought by: Retail and F&B chains, clinics, service businesses, HR teams running internal pulse surveys

Standard features

Always included in the base price. Every one is built, tested and delivered working.

Survey builder with common question types (rating, NPS, multiple choice, text)
Distribution via shareable link, QR code, and email
Kiosk/tablet mode for on-site feedback
Branding and multi-language surveys
Response dashboard with scores and trends over time
NPS/CSAT calculation with segment breakdowns
Low-score alerts to managers for follow-up
Response browsing with filters and tags
Anonymous vs identified response modes
CSV export of responses
Per-branch/location attribution

Popular custom additions

Quoted per feature in the configurator — $50 simple, $150 moderate, $300 complex.

Automatic survey trigger after a POS sale or ticket close
Sentiment analysis on open-text answers
Google review funneling for happy customers
Closed-loop follow-up case tracking
Employee engagement survey mode with anonymity thresholds
Webhook/API to push responses into a CRM

Tech stack

Frontend: Next.js + Tailwind CSS
Backend: Next.js API routes / Node.js
Database: PostgreSQL (Neon)
Integrations: Email/SMS delivery, POS or helpdesk trigger webhooks, AI text analysis (optional)