Business OperationsLarge system

Field Service Management System

Schedule jobs, dispatch technicians, and track work orders from request to invoice, with a mobile view for field staff. Built for service businesses coordinating crews across customer sites.

Typically bought by: HVAC, plumbing, electrical, pest control, equipment maintenance, and installation companies with field crews

Standard features

Always included in the base price. Every one is built, tested and delivered working.

Work order creation with customer, site, and job details
Drag-and-drop dispatch calendar per technician
Technician mobile view with daily job list
Job status updates (en route, on site, completed)
Photo capture and completion notes from the field
Customer signature capture on completion
Parts/materials used per job
Recurring maintenance schedules and contracts
Customer and equipment/site history
Quote-to-job-to-invoice flow
Automated appointment reminders to customers
Reports (jobs completed, technician utilization, revenue per job)
Role-based access (dispatcher, technician, admin)

Popular custom additions

Quoted per feature in the configurator — $50 simple, $150 moderate, $300 complex.

Route optimization for daily schedules
GPS technician tracking on a live map
Customer self-booking portal
Inventory deduction from van stock
Service contract SLA tracking
Offline mode for low-signal areas
Checklist templates per job type with mandatory steps

Tech stack

Frontend: Next.js + Tailwind CSS (responsive PWA for field staff)
Backend: Node.js (NestJS) API
Database: PostgreSQL (Neon)
Integrations: Maps/geolocation (Google Maps/Mapbox), SMS/email reminders, Payment gateway (Stripe/PayPal/other), Accounting software