Configure your Helpdesk & Ticketing System
Everything you pick here becomes your Build Agreement — the exact scope both of us sign off on before payment.
1Standard features (included)
These ship with every Helpdesk & Ticketing System build and are covered by the base price.
- Ticket creation from email and web form
- Ticket queue with status, priority, and category
- Agent assignment and internal notes
- Canned responses and reply templates
- SLA rules with due times and breach alerts
- Customer-facing ticket portal with history
- Knowledge base with categorized articles
- Tags and saved filters
- Automation rules (auto-assign, auto-categorize)
- CSAT rating on ticket close
- Reports (volume, first response, resolution time, agent load)
- Role-based access for agents and admins
2Custom features
Describe anything beyond the standard scope. Each is priced by complexity and added to your total live.
Final complexity is confirmed in your Build Agreement — never after payment.
3Your business details
Your system is branded and personalized with these. Only the business name is required — everything else stays editable in your system's admin settings after delivery.
Team / key people (optional)
Roles and names change over time — your system ships with an admin page to update them any time.
4System languages
Your system ships in English. Add up to 3 more at no extra charge — the whole UI is translated during the build.
✓ English — always included
0/3 additional languages selected
5Design ideas (optional)
Upload screenshots, sketches, or apps you like the look of. Add notes about colors, branding, or layout.