Web Apps & SaaS ToolsMedium system

Queue Management System

A virtual queuing system where customers join a line via QR code, kiosk, or web, watch their place in real time, and get called by SMS or screen. For clinics, government offices, and service centers eliminating crowded waiting rooms.

Typically bought by: Clinics, banks, government service offices, telecom shops, service centers

Standard features

Always included in the base price. Every one is built, tested and delivered working.

Ticket issuing via QR code, kiosk mode, and web check-in
Department/service-based queues with separate counters
Real-time queue position and estimated wait display
Staff console to call next, recall, transfer, and close tickets
Waiting-room display screen with now-serving numbers
SMS or on-screen notification when a customer's turn nears
Priority tickets (elderly, appointments, VIP)
No-show handling and requeue rules
Daily queue reports: volumes, wait times, service times per counter
Multi-location support with per-branch queues
Admin configuration of services, counters, and operating hours
Kiosk-friendly touch UI

Popular custom additions

Quoted per feature in the configurator — $50 simple, $150 moderate, $300 complex.

Appointment booking blended with walk-in queues
Customer feedback prompt after service
Staff performance dashboards
Predicted wait times from historical data
Integration with an existing patient/customer record system
WhatsApp notifications instead of SMS

Tech stack

Frontend: Next.js + Tailwind CSS (kiosk, display, staff console)
Backend: Node.js with WebSocket/real-time layer
Database: PostgreSQL (Neon) + Redis for live queue state
Integrations: SMS (Twilio/other), Transactional email (Resend/SendGrid)