Web Apps & SaaS ToolsMedium system

AI Customer Support Chatbot

A website chatbot trained on the business's own docs, FAQs, and policies that answers customer questions 24/7 and hands off to a human when needed. For businesses drowning in repetitive support questions.

Typically bought by: E-commerce stores, SaaS companies, clinics, agencies, service businesses with high FAQ volume

Standard features

Always included in the base price. Every one is built, tested and delivered working.

Embeddable chat widget matching the site's branding
Retrieval-augmented answers grounded in the business's own content
Knowledge ingestion from PDFs, docs, website pages, and FAQs
Admin panel to upload, re-index, and manage knowledge sources
Fallback and human-handoff (email a transcript or route to live channel)
Conversation history log with search
Answer citations linking to source docs
Guardrails: stays on-topic, refuses out-of-scope questions
Lead capture (name/email) inside chat when relevant
Analytics: top questions, unanswered questions, deflection rate
Multi-page context (knows which page the visitor is on)
Rate limiting and abuse protection

Popular custom additions

Quoted per feature in the configurator — $50 simple, $150 moderate, $300 complex.

Order-status lookups via the store's API
Appointment booking inside the chat
Multilingual support
WhatsApp/Messenger channel versions
Escalation to a ticketing system (Zendesk/Freshdesk)
Voice input/output

Tech stack

Frontend: Embeddable JS widget + Next.js admin panel
Backend: Node.js with LLM API + RAG pipeline
Database: PostgreSQL (Neon) + vector store (pgvector)
Integrations: LLM API (Anthropic/OpenAI/other), Help desk (Zendesk/Freshdesk) for handoff, Transactional email (Resend/SendGrid)